M M.

Where do I begin?

I had contacted the company to initiate a return using their live chat as per the instructions on their website after receiving an item that did not fit (they sent me an M instead of S) and another item with fabric that was already pulled. After attempting to speak to multiple people via live chat and having them close the chat on me, ultimately cutting any attempt at communication, I attempted yet again to speak to someone via chat, but their chat service stopped working on my account with my IP address (I tested it using a different IP address and it worked which makes it clear that they blocked me). I contacted them by email and left a negative review on this website due to their poor customer service. As a customer, I should not feel like I need to run around chasing a company to do something as simple as a return. They did not respond to my email immediately, but then messaged me here asking me to email them so we could resolve the problem. They offered to help me with the return, but I told them that I would be away for a while and could not resolve this right now. They offered me a partial refund for the issues that they had caused and said it would take 10-30 days to receive it. I was content with this agreement, however, I have been waiting for about 10 days now. In the mean time, they kept emailing me asking me to change my review to something more positive. I deleted my previous review, but it is quite clear what happened here. They never sent me the refund... they just wanted me to delete my review. It does not take that long to receive a refund EVER. Do NOT be fooled if they do so this to you.

I wonder how this company is still in business. If you're going to engage in fraudulent behaviour, how can you still be operating? You are a disgusting company and I will never ever order from you again. I have already told many of my friends not to bother with this website even though the prices are so cheap. A headache for the sole reason that they do not know how to own a business.

Also funny thing is... if you just wanted me to delete my previous negative review, do you think that was going to stop me from leaving another one? By the way, I will NOT delete this review because it is honest and you STEAL PEOPLE'S MONEY.