Mellisa N.’s Reviews of GlassesUSA & more

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Eyeglasses

6/21/20

Ordered $600 prescription sunglasses- never received order. Run around with customer service And all they can tell me is sorry must have got lost in the mail. We are not responsible for shipping. Had to dispute with my credit card. Would never recommend them - especially if I had reviewed they complaints with the BBB in the past year alone. Yikes!

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James S. – GlassesUSA Rep Over a year old

Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

We are reviewing the status of your order and will update you promptly.

Thank you for your patience.

Yours truly,
GlassesUSA.com

Mellisa Has Earned 7 Votes

Mellisa N.'s review of GlassesUSA earned 7 Very Helpful votes

Mellisa Has Received 1 Thank You

Sarah M. thanked you for your review of GlassesUSA

“Same issue. They said they would issue refund, nothing. I’m going to dispute with my credit card as well. They left me no choice. To say once it has left blah blah blah it’s not our problem is ridiculous!”

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