Mel L.

I was with Boost Mobile for 18 months. I paid cash for my phone when I signed up for my service. The service was fine. It was bothersome that the text messages would be split into small packet sizes and be received in a random order. This seemed like very outdated tech.

In November of 2019 I moved to Sprint and got a new phone. After 1 one month of of overlapping service I tried to get my old phone unlocked so I could give it to a relative. I was told it was no problem. LIE number 1 on December 30th.

By January 3rd it was not unlocked. I called and was told it would take another 48 hours due to the Holidays and the high volume they were experiencing. OK that made sense, I could wait. I told the person that would be on the weekend and asked if they worked weekends. Oh yes they work weekends. LIE number 2.

To give them the benefit of the doubt I waited until January 9th before I called again. I was told they would expedite my request and it would be only 24 more hours. That was LIE number 3. I also needed to cancel my service to stop the next month's charge so I was sent to different department to handle that. I told the person I was trying to get my phone unlocked and did not want to do anything that would stop or delay that from happening. I was told no problem. It would not effect the process. That was LIE number 4.

Each time I had to tell the IMEI number of the phone, the phone number and the PIN, the age of the phone and the make and model. I would ask don't you have notes. I was told they could only see the current call. That was LIE number 6.

On January 12th I got someone who read me all of the notes. Was very apologetic and explained since I was no longer a current customer my request would take 10 to 14 business days. I did not have to give him all the identifying information after I gave him the phone number and PIN. He gave me the rest of the information. I felt bad about Lie number 6 but it made sense. But not to worry that the request on Dec. 30th was still in effect and the 14 days would be up on January 17th. I would wait. He also asked me just to be sure enough time had passed to wait until January 20th before I call back in case it did not get unlocked. As it turns out he was the only truthful person.

Unfortunately the phone was still not unlocked. I waited until January 24th before calling again. I was told I did not know what I was talking about the phone was unlocked on December 31st. I asked to talk to a supervisor. The supervisor could only repeat the phone was unlocked on the December 31st and continued by cutting my conversation off by reading scripted company policies. I asked to talk to his supervisor and was told the phone call would be terminated. The call went quiet. I thought he hung up on me and then he asked if I wanted to terminate the call. I asked to speak to his supervisor and again was told the call would be terminated.

Do NOT expect the truth or help from this company. I would give a 0 star rating if I could.