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Melissa V.

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Member since November 2019

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1 Review by Melissa

11/13/19

If I could leave zero stars for this company, I would. However, I am forced to give them one to be able to write this review.

The following is a copy of an email I sent to the owner of this company on 9/13/19:

The following is a copy of an email I sent to the owner of Lambert Cleaning on 9/13/19:

XXXX,

I just spoke with XXXXXX and she requested I send an email to express my concerns about the service I received from Lambert's during my move in cleaning the beginning of August.

I was so excited to have some help getting my new home cleaned before moving in since my work schedule is so demanding on my time, leaving me little chance to get it done myself in a timely manner. Lambert's came recommended by my realtor, who had heard good things about the service from another client of hers. After getting a quote for the services I desired, I found the price to be very reasonable and scheduled my appointment.

I corresponded with XXXXXXXX multiple times through email as I had to push back my appointment several times due to unforeseen circumstances. She was great! Always prompt in responding and seemed very genuine and happy to help.

The day my service was scheduled (it was a Thursday), I felt a big relief, knowing I would be ready to move in the following Saturday as planned. It ended up taking the crew of 3 an hour longer than originally estimated to get the cleaning done and XXXXXX called to get that approved through me before the service was performed, which I appreciated.

When I returned home after the crew left, I walked into what looked like a very clean home. And it smelled clean too! I proceeded to unpack a few boxes of kitchen items that I had already brought from our old home, and noticed crumbs in the bottom of one of my kitchen cabinets. I didn't think much about it, they just missed a spot I said to myself. I went on about my business, working on some of the other things on my to do list. When I got to painting my pantry, I was up on a step ladder and noticed what looked like years of dust accumulated along the top of the door frame. I was shocked! This prompted me to start checking other places and I was disgusted at what I saw!

After the money I paid, and the extra hour of cleaning I had just agreed to, my house looked like it really hadn't been touched! There were still cobwebs hanging in ceiling corners and on walls, outlet covers and door and window frames still covered in dust. My kitchen cabinets still had dried food debris and grease on them and the tops of the cabinets hadn't been touched. Light fixtures and ceiling fans appeared to have been missed by the swiffer too. The ledge on my bathroom vanities still had a collection of dust and the mirrors had obviously not been cleaned.

The next day, I called and spoke to XXXXXX, explaining my disappointment, and she offered to send another crew the very next day and apologized for the inconvenience. Great! It would still be done in time for moving day! I anxiously awaited the return of a cleaning crew the next day, having high hopes that the job would get done right.

XXXXX was the team lead of the crew the next day. I took her through the house and showed her the things I had noticed and she assured me they would get done. My assumption was that the entire cleaning would be done again since there were so many omissions by the first crew, but that wasn't what happened. I left the house to run some errands and XXXXX asked me to return in an hour and go room by room with her to inspect things. I was very uncomfortable with that and didn't feel like that should be necessary, but I did inspect doors and door frames, outlet covers, window frames and the kitchen cabinets.

After the second crew left, I remembered to check the bathroom vanities and kitchen cabinet tops, both of which still had not been cleaned. I was so frustrated! This was late Friday evening and I had to wait until Monday morning to call XXXXXX again. I requested that the initial deposit be the only amount I was responsible to pay as I felt that the job had only been half done, if even that. Again, she apologized and scheduled a visit for XXXX to come out.

XXXX came out that next week and I voiced my frustrations and explained to him what I was still noticing after the visit by the second crew. XXXX cleaned the tops of my kitchen cabinets that day and my kitchen appliances. I think he cleaned the countertops and vacuumed the kitchen floor that day too. He never mentioned the $275 remaining amount due and I truly thought there was no way I would have to pay for a job barely half done, especially after the second cleaning crew and XXXX had been out to see what the first crew left behind!

It has now been a few weeks since XXXX was out and as I continue to unpack and get settled, I continue to notice more and more things that were not cleaned that should have been. My stove definitely was not moved and cleaned behind. There was a nice collection of dried food debris on both sides of it and a pile of greasy, gooey, nasty something on the floor under it. Most of my windows, when the sun shines on them, look like someone took a dirty rag and made a quick swipe across them.

This is just uncalled for! I can't even believe a business who treats customers this way would even have customers! And, low and behold, weeks after XXXX's visit to my home, my credit card was just charged the remaining $275 balance yesterday. Is that how Lambert's wants to conduct business? I can tell you one thing, regardless of whether the $275 is refunded to me, I will never use your services again. What will matter, based on whether or not I get a refund, is the review and feedback I leave for your company. There's a difference between being a business that is out to make a quick buck at the expense of their customers versus being a reputable company who is willing to make things right! I should have insisted the whole cleaning be repeated, but that's water under the bridge now as I have redone most of it myself at this point.

I would be happy to discuss this with you, should you care to.

A disgusted customer,
XXXXXXX XXXXXXXX
XXX-XXX-XXXX

To this date (11/12/19), I have yet to hear from the owner in response to my email. Instead of filing a complaint with the BBB, I decided to write this review (you can't do both), in hopes of warning others and preventing them from going through what I've gone through. I lost $600 to Lamberts, but if I can change the mind of even one potential customer, it's well worth it. I will be leaving reviews on as many social media sites as I possibly can, to spread the word about a business that doesn't uphold it's promises.

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