I was a Verizon customer for 12 years until I realized how much more I was paying them than T-Mobile for the same services…3 times as much. I canceled 2 1/2 months ago yet they continued to remove payments of over $150. From my account. (My bad for not backing out of auto pay before canceling.) After many calls and texts, they refuse to refund anything. Their people just gave me the run around time after time. Finally after 2 months of payments, at least auto pay if off. Will not ever use them again.