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Melissa S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Art & Design, Business

Member since August 2019

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1 Review by Melissa

Unfortunately I had a terrible experience with this company. I notice that most positive reviews are from Australia, but as a UK customer I was properly put through the ringer. I took a 'free trial' with this company for my small business, but the designs weren't professional enough for me and so I cancelled the trial and moved to another website which served my needs better. Despite cancelling my trial Canva proceeded to take funds from my account. On writing to them, as they have no contact number if you're based in the UK, I received an email from their customer services stating someone would be in touch, that was many weeks ago, and despite emailing them repetitively they have now ignored all my emails and kept the money they illegally took from me. Nice customer service.
I don't usually write reviews, never mind negative ones, but this company behaved in such a disreputable way that I wanted to warn others. Particularly if you're a UK customer, I would avoid as there's no way of contacting them and they will ignore your emails I assure you. Think twice before you sign up with them, there are so many companies out there doing the same thing, but better.

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