Melissa S.’s Reviews of Adore Me & more

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Lingerie

1/21/17

I placed an order over a week ago. I had some additional questions and sent an email. My emails were answered right away. I was happy with that. Then I followed up on my order and it says it is still processing. Ok, I emailed Adore Me again and no response other then an auto response. I have attempted to call customer service for a week no with no success. SO I said fine, I will cancel my order and request a refund. Nope not eligible for one. I was really wanting my order before I leave the country for a month. Still nothing. Still nothing, still waiting for my order, a refund or at least an email on the status. NOT HAPPY AT ALL!

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Adore M. – Adore Me Rep Over a year old

Hello Melissa,

Thank you for your review!

We are deeply sorry to hear you had such an unpleasant experience with your order.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.

After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.

We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.

Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.

We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.

Best,
Adore Me