Melissa P.

I purchased 3D movie tickets on a Thursday for a movie that was coming into the theater Friday. Apparently there was a special showing on Thursday night at the theater I chose and I ended up buying tickets for that day. I didn't realize until I showed up at the theater the next day that my tickets were for the previous nights showing. I called customer service right away and got sent to a supervisor voicemail. No one returned my call. Thinking there would be no problem with fandango being understanding I just went ahead and purchased new tickets and figured I could just be refunded or use a credit towards a different movie. A few days later I received an email saying no refund could be issued because I didn't call prior to the movie. I called back and spoke with a supervisor on the phone and she told me the same thing. Fandango can clearly see that I did not go to the movie! They offered no solution. I have NEVER dealt with any company with this horrible level of customer service. You should strive to make your customers happy not lose their business. I lost $51 which for a single mom is a lot. I will NEVER use this app again nor recommend it.