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Melissa P.

1 Level 1 Contributor
  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Shopping

Member since December 2015

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2 Reviews by Melissa

I purchased a parcel box and installed a padlock. My package delivery note says to place on parcel box and lock padlock. I have a sign hanging from the padlock, and a sign in the parcel box saying to lock the padlock. I see on my doorbell camera the driver reading the sign. Or it looks like they are reading it. The driver puts the padlock back on the hinge but never locks the lock. Common sense would tell the normal person to lock it. I made numerous complaints. But Management just tells me they will talk to the driver. But the next package delivered. Same thing. UPS and their drivers care nothing about customer service. I wonder if they can even read. It seems they just hire anyone these days and the days of hiring smart people are gone.
After I posted my review about Dress Lily, I received a message from them. I gave me their phone number, which I called tried calling to resolve the issue. No one answered then. I tried several times calling the phone number again and left several messages. Needless to say, they still are not answering their phone or returning calls. I have to say, though I did not expect them to answer or turn the call in the first place. Watch out for this company and all their sister companies. You will know them because all their websites look the same. Also do a review search on google when you find them. You will see they all have the same rating. 1.2 to 2.0. If you are looking for discount clothes that are stylish there are so many other sites that would love your business and want to make sure you are happy with the product. I only gave Dress Lily one star because the rating does not go any lower then this.

Tip for consumers: Save yourself a huge headache and do not order from them.

CustomerService R. – DressLily Rep
DearMelissa P.
Thank you for notifying us of your complaint.

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Thank you for your time again.
Best Regards
Dresslily Customer Service

Melissa Has Earned 5 Votes

Melissa P.'s review of DressLily earned 5 Very Helpful votes

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