Well, my daughter placed a prom dress order before i had a chance to check things out... i was very nervous, i even called, emailed and demanded my order cancelled. A rep called me around 7pm to reassure me, and so we gave them a shot... We ordered 1-2-13... the dress arrived today 1-10-13, so 8 days later. The company called a few times to verify measurements and waited while i took the measurements again. The dress is BEYOND our expectations, it is stunning, fits like a glove, and i am very happy and super impressed! I will order again for her sr prom next year if that is where she finds a dress she want.