Melissa N.

I use Instacart for sometime. I'm also a member. However I will not be renewing because I do not find it worth it. Delivery times are always changing. And I am not blaming the drivers. I understand it's a pretty tough job.
With that said I just want to let you drivers know why most people do not tip.
It's not because your service is bad. Actually it's greatly appreciated! The problem is Instacart charges up the butt for everything.

For example I am a member. I will not be renewing because I do not see anything useful about it. Yes I get free delivery over $35. However I am nailed with a lot of unnecessary charges.
First there is a service fee. Then we are taxed on the service fee. Service fee is generally two dollars. But then I am taxed on that so it's around $2.30

Then in my case because I'm a very small girl and my husband generally works very late I have to order heavy items such as kitty litter and cases of water. I do not drive. And these are things I cannot carry.
So then on top of the service fee I am also charged a heavy lifting fee of $4. Which ends up almost being $5 dollars because then I'm taxed on that as well.

Like for example today my order was $36. Yes delivery was free. But I ended up paying $43 because of all these extra charges Instacart charges us.

If they would stop overcharging us. Especially overcharging members, then I would gladly tip my driver! I would be more happy if the money went to my driver who actually did the bleeping work then
Go to Instacart to sit on their butts.

Sorry for the rant. I just wanted to let you drivers know you really are appreciated!
But yes as I mentioned before will not be renewing member fee. It's not worth it. It's cheaper just to have your order over $50 and get free delivery anyways