Melissa N.’s Reviews of Charity Advantage & more

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Website Design

“Charity Advantage offered this great opportunity to...”

2/24/14

Charity Advantage offered this great opportunity to my agency with supports and ongoing help. They "built" our site with all sorts of typos and then failed to help us transition it over accurately. Our site was up for less then a week and then every time we tried to access it we were directed to a blank page. Charity Advantage offered no help stating everything looked fine on their end. I finally transitioned back to my old site and lost months of time with this horrible company.

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Emily B. – Charity Advantage Rep Over a year old

Unfortunately, so many online reviews for any business aren’t correct. This is an example. First, we only copy/paste content given to us when we build a website. We don’t “type” or enter text on a site. If there were typos, they were in the content that you provided to us. For helping with a “transition” you were responsible for logging into your domain provider to point the domain properly to your new site. Your domain vendor would have been happy to provide support for that since that is the number one support question for them. In terms of seeing a blank page when you went to your site, there are many reasons for that. Perhaps you had a page with no content set as your “home page” in the system by mistake. Perhaps your domain name wasn’t renewed at your domain vendor and when the domain was entered they routed it to a blank page. Perhaps you didn’t correctly point the domain to the new site. For whatever the reason, there were no issues with our system that would cause a blank page to appear when a user goes to your site.