I submitted on 8/4. They immediately told me my listing was syndicated. It was not and I informed them. On 8/11, I requested a refund. They responded with a form that is not normally searchable on their website, which I believe they do on purpose. I finally did reach them at their private telephone number found in the ICANN Whois search.at 214/504-4517. They were not happy that I could locate them this way. I hope this helps other people recover their money.