Melissa K.

Please review all the one Star reviews. I wish I had. TSI advertises they care and specialize in Heirloom and carpet deliveries. This is not true. TSI assured me this is what they do best. They highly recommended I purchase additional White Glove Service and Insurance. Which I agreed and paid. Result: Shipment ran over 50 days - almost all Heirloom items where damaged due to NON - Air Controlled Storage during shipping. The White Glove Service Terms and Conditions NOTES they would to notify me (customer) if additional storage charges where necessary during the delivery process. I called Customer Service Frequently during the delivery, especially when the delivery was extending over the 20 business day mark. TSI assured everything was properly taken care of. The Items arrived were damaged extensively from being in extreme heat for way too long. In addition, one items were not packed correctly
I got a $1,000 insurance claim, but never expected the damage repair of all the items damaged to go over $4,000 - Especially since I paid for White Glove Service. Bottom Line I wish I had crated and wrapped the items myself. I could have packed it better then the White Glove Service. In fact, the deliver person with #Plyoon Transportation Group commented and acknowledged at time of delivery how the items were badly packed. Saying he never seen a shipment packed as this crate was. I only had wished I taped that conversation. -He did sign off on all the damage on my Bill of Lading. But that didn't matter. TSI and the insurance discarded the statements made on the Bill.
Bottom line, I called TSI in tears after the delivery. Their management team had the opportunity to rectify the situation. But they took no responsibility, Blaming the results on their Third parties and me for not applying my insurance appropriately. Also TSI did NOT hold their White Glove Service accountable for the bad packing or for not wrapping the carpet in plastic as promised. The WG service packed the items inappropriately and TSI never assured or confirmed the items were safe before shipping (as they promised) TSI also never assured the wood items and carpet where protected in climate controlled storage when the shipment was delayed and storage was used - This is also guaranteed in their terms and conditions. The shipment extended over 20 business days. It was 32 business days but once you add holidays and weekends it was over 50 days in extreme heat from day of pick up to delivery. Way too long for items to be in non air controlled environment. (it was not on the truck that whole time-it was stored somewhere) I ended up with over $4,000 additional damage - I paid an $1000 the insurance claim. My return was $300. I allocated too much on the Carpet I was told after the fact - The TSI team was in full knowledge that their third party insurance company does not pay off anything on Carpets. (The carpet was dried out - and they still gave me $0) for that damage which I allocated $300. Bottom line TSI didn't take any responsibility OR hold their White Glove Service Accountable. And the TSI Team sold me insurance without disclosing the condition on the carpet. I paid a $1,000 insurance policy and only received $300 after the deductible. - Do not use TSI Shipping or trust them with heirlooms or carpets. I lost the items from my parents home that passed away. Only wished TSI was more accountable what they advertise and sell. Don't sell a white glove service saying you specialize in Carpet and Heirloom Delivery - WHEN YOU DON'T. TSI took my money and failed to do what they promised. Don't let this happen to you - Choose another shipper.

(THE Image shows how they pulled the broken item out of the crate-We watched from above) BUT TSI reported said I was wrong-I didn't see how they crated the items. Choose another shipper.