Melissa H.

On top of paying ridiculous fees for a poorly functioning website, their customer service is absolutely appalling. Our customer service rep never gets back to our emails, which is the most effective way to get ahold of him. Once we were emailing about billing changes, and him not getting back to us ended up in $50 of late fees. (Tried to make the changes online, but the website wasn't working). I recently heard of people getting out of their contracts because of a class action law suit, so we called in to cancel. We were told that we would here back from a manager in 4-6 weeks to start the process IF our request was is approved. I asked about what would happen after that, if I should start preparations on a new site, etc. He gave me NO useful information, and said he could put a note on our request that we'd like to be called sooner. Wouldn't let me speak to a manager, another representative, request a call from somebody soonernothing. I'm so fed up with the terrible customer service, crazy fees and website that attracts 0 attention because it's not optimized for SEO or anything. I just want out so I can move on and not have this hindering my business.