Booked our hotel in Florida with travelup. With the looming hurricane was advised to cancel flights and hotel. Flight cancelled , refund given from Spirit, easy transaction . Booked with traveup for hotel which doesn't want to give me a refund !! have given me the runaround non stop even though it says on there web site to contact them for cancellations.. have a bad feeling I've lost my $$$ and it wasn't a cheap resort / hotel!! Never will book with them again!!