Their website says you get your customized patterns in 20 minutes after purchase. Until you get an email saying their automated system had a problem and they have to fix it manually. The email said I'd get my order in 24 hours. It's well past that and despite several emails to their "support email" and a couple of calls to their apparently disconnected customer service phone line, I have yet to even receive a response from them. I'll be filing a stop-payment with my bank. This is ridiculous.