This site is one that I will NEVER and I mean Never use again. They are really quick to take your money, then employ devious tactics to keep it! Using their policy and recommended way to cancel a reservation they apparently have created a system that Retrieves emails about cancelations so you longer have a record of the transaction and they can say you did not cancel! Then they keep your money! Bogus, Bogus, bogus! This is my first time to write a review and I would write another if it would keep innocent trusting people from using this site!