Melissa C.

DO NOT ORDER. Bh prides itself on being affordable and approachable but they have the worst customer service. I spoke to someone on the phone before placing an order because I wanted to purchase a gift for someone else. She told me the lastest I would receive my order was May 22. It's now May 25 and all the customer service reps I've spoken to keep repeating that I probably misunderstood or didn't understand their shipping policy. Then they sent me an email saying they shipped my package and FedEx says they haven't received anything yet. After talking to another customer service rep, she basically admitted that they weren't going to send my package for another few days because it's still "processing". She told me I'd receive my package in 8 days which makes no sense because they ship out of North Hollywood and I live in Beverly Hills.