I used to bid all the time and loved it. Never had a problem with the support. I have one item, a watch that never came. I tried tracking it from the beginning. The tracking is invalid so I asked for a refund. Now they won't refund my money. If I can't trust them to do the right thing then why use the site?
Melissa, I reviewed your account and see that order #22263456 was refunded this morning 3/29. You will see your funds return to your account within 3-5 business days.