Melissa C.

I'm a computer tech and one of my little old ladies (lol's) broke the screen on her Dell laptop. She didn't want to buy a new computer but didn't know what to do. I had never ordered from LaptopScreens before BUT I've advised my clients to order from Laptopscreens before. This particular client DOES NOT order anything online so I ordered it for her. I ordered on a Saturday at a very good price (1 point) and received the screen on Tuesday. 3 days earlier than stated. (2 points). It was the exact screen that was needed (3 points). It was packed very well (4 points). I installed it and everything worked well. So, why didn't I give this experience a 5 star rating? Well, even tho I ordered this item and everything worked out great, I'm in the PNW and this item shipped from Seattle, WA, I was unaware that this company does it's payment processing outside of the United States. My Credit Union assessed an ISA (International Service Assessment) Fee to my account. I am aware that not every banking facility does this but had I known about the International Payment Processing I would have been prepared for that fee. The fee wasn't much, it's not like it made me overdraft or anything like that, it's just something I wasn't anticipating. Will it make me not suggest LaptopScreens or purchase from them in the future? No. Now that I know, I'm fine with it. But it would be nice to have some sort of disclaimer on the website that lets the buyer know about that possibility. Overall, the experience was pleasant. Good price, quick and secure shipping, product worked, and easy to install.