I should have read reviews before ordering from them. I ordered on July 9 two dresses. None of them were pre-orders. Got my confirmation email with no tracking number and they charged my card. In their FAQ section it states their merchandise usually mails within 3-4 business days. It's now my daughters birthday July 24 and still nothing. Called numerous times (voicemail of course), emailed and facebook messaged and posted on their wall with still no update. I finally cancelled the charge with the credit card company and let them know. This was my first time to buy from them. It's a shame, my daughter would have loved those dresses.