I have reached out to them multiple times and with no luck. They put the wrong address on my box or something. The post office put a return to sender note on my tracking and I called the post office and they said they returned it to the company. I've have like 15 emails and all different people. No help and they want to charge for future months after a free box. They catch your attention with the nice stuff on the website and just pay shipping. But if we never get a box then what's the point. They Also said if it goes back into inventory then they will resend it. I told them I'm tired of it all I cancel and also I've since filled a claim against this company with my bank.