They have no phone # to call. When I first ordered in December my entire account was messed up. I messaged them online. They got back with me a month later that they had fixed it. I checked and it was all good. I logged on a month after that to pause shipment and part of the account was under my Name and the other was under someone named Andre and oddly enough from the same area in California where the company belongs. I changed that quickly. It won't however let me pause subscription or even cancel subscription. The site just hangs up on any PC I have tried. Please save yourself trouble and look at another place. While their blades and razors are nice it isn't worth the hassle and wondering if you are going to be charged for something you shouldn't be. I'm personally just going to cancel my card and ask to have it replaced with another number. Very sad.