Melissa B.

Nothing wrong with the costume except being too small. Wished the shipping minimum was a little lower for free shipping to receive it though, as rarely any costume for one person would be over $65 to meet that.

My issue with them is that I returned the item on November 8th and didn't get an email saying they received my item back until December 11th... They probably had it days after November 8th. The email on December 11th said it would be "still up to 2 weeks to process my return." It has been 4 weeks since that December 11th email and still no refund. I was already annoyed about having to pay return shipping on top of the "18% restocking fee" which seems pretty steep to open a box and put something back on a shelf. As it stands currently, I don't know if I would ever order from them again or recommend them to anyone I know, even if I had a coupon. On top of that their customer service hours are very short and not on weekends at all either and I shouldn't have to be babysitting this and reaching out about this. Regretting ordering from them. So far hasn't been worth being a little cheaper than Amazon because of a coupon I had.