Melissa A.

Horrible experience ordering online! I sent back a package that I got since it arrived too late and I no longer needed the items. This was Dec. 2017 and they still have not credited me backI have been chasing them for months now. They told me I have to contact the shipper (DHL) to find out where the return is and that I should file a non receipt of merchandise with my bank. Their online customer service is not very helpful and is confusing. Save yourself the hassle and DO NOT order on line.
Another issue is that I followed the link of gymboree.com Canada and shopped there. Well, there is no gymboree canada online as you will always get redirected to the US site. So I shopped and assumed the amount was in Canadian $. I found out that it was US $ when it got charged to my credit card. The sad part was when it arrived at Canada Post and I went to pick it up, I was told I have to pay extra for duties. This is NOT well disclosed on the web site and quite misleading.
So disappointed!