Melissa A.

Firstly, I've been excited for this PC since late March. The shipping took over a month. Still super excited to receive it. Second, it didn't have WiFi capability (for us non-tech savvy people that should've been mentioned upon purchase). Third, it came with a disc to install software and no drive (again, should've been mentioned). Fourth and most important, it abruptly shut off and died on me within a week of having it in my possession. Turns out, they power supply tanked. You may be wondering- it's a brand new PC... how did it die in a week? Well, I am wondering the same. When agreeing to receiving a new PS and having a hold place on a payment card until I send back the old one, I did not expect that process to not even start (were on day 4 now) until lord knows when. Then, once that goes through I need to wait ANOTHER 7-10 for the product to be shipped to me. All of this- absolutely not my problem. When asking if they can expedite the shipping, they told me that would be an extra charge. Why if your company messed up? Also speaking about customer service- the employees are certainly lacking in that department. Instead of empathy, respect, and integrity; I received a callous, rude, and demeaning response. This company is more worried about bringing in new customers with their deals and sales rather than rectifying ongoing issues with their CURRENT customers. The company is one of the worsts I've ever bought with. Long story short, I do not recommend and please do your research before buying from Cyberpowerpc. Try not to look at old reviews but look at the newer ones, you may be shocked they are not so good.