MELINDA N.

First timer! Figured "Why not"?

I've worn extensions using a silk based closure for over 10 years. Because of Covid, my regular hair suppliers were closed and not shipping so I was desperately seeking a new hair provider. After some research, I found WOW Africa and decided to give them a shot. I ordered a silk based closure with 2 bundles. I received an all lace closure, and 2 bundles that were not the type of hair I ordered. On top of that, the hair smelled so bad, I literally gagged when handling it. I contacted "customer support" and explained the problems and asked for instructions to return it. I was immediately notified that I'd be charged a bs restocking fee (which I believe is how they really make their money). The rep informed me that I had indeed received a silk based closure, even after I sent pictures that clearly show the closure was all lace. I was advised to wash it which I refused to do knowing that there was no way they'd accept the return if I washed it. SEVERAL back and forth messages later, I finally got the return information I requested. I followed the instructions and mailed it back. ALL OF IT! A few days later, I receive a message informing me that I wouldn't receive a refund because I didn't return the closure. At the time, they were not aware of the fact that I was within driving distance of the return address. I politely volunteered to drive to the address and handle the problem face to face. Soon after, I was informed that the missing item was found and that my refund was being processed. These people are shady and should not be trusted. The quality of hair was a joke. BEWARE!