We hired Critter Control to trap a nest of raccoons behind our property to safeguard our cats. The man who came out, Rob, was SO nice... very personable, very informed and spent a long time with me explaining their procedures, what our duties are and what to do if we catch an animal or if the bait goes missing and the trap didn't catch the animal.
You must sign a 30 day contract with them that is $199 for setting the traps and then it is $59 for them to take away unwanted animals. We did catch a squirrel who ate all the bait, but when they didn't come out to release the poor animal after 24 hours (they stipulate that all unwanted animals or missing bait or a closed trap will be fixed within 24 hours of you calling in before 8:30am each day, including Xmas and other holidays) we released it, even though that is breaking some kind of rule. But if there is a squirrel trapped in the trap then how is the raccoon going to get in?
However, this is not the case with this bunch of crooks. We called them over and over when we noticed that the bait was missing, thereby nullifying the effectiveness of the trap, and it took them 4 (FOUR!) days to come back out and re-bait the traps. The bait was instantly stolen right away and we called them again (today is our 10th day with them) and they still have not come out to re-bait the traps, and WE ARE STILL BEING CHARGED!
I called them a week ago and asked to speak to a manager, and a week went by, no phone call. So I called them today, completely irate with them and fired them. According to the contract Rob, the very nice technician who lied to me and told me that he explained everything in the contract and all I had to do was sign this and initial that and we were good to go. And I believed him... so I signed.
Well, somewhere, hidden amongst all of their legal mumbo-jumbo is a stipulation that the contract cannot be broken (Rob, the very nice technician who so carefully explained everything to me forgot to mention that) but they broke the contract by ignoring our pleas to come out and re-bait the traps. The stupid girl in the office (Brittany~~why are all girls named Brittany so stupid?) promised to have someone who has authority to "make decisions" would call me right back... and I waited a week, and they never called. So I called her after a week and asked her why she never had anyone call me, and she said that they had someone call from the office and talk to my husband. Well, my husband didn't sign the contract, nor did he pay for the service, so why did they call him? I don't know... but he's a soft touch (someone has to be the $#*! in the family or nothing would ever get done, right?) and they soothe-said something to him along the lines that raccoons will smell where the bait USED to be and just walk into the trap without actual bait. If that is true, then why bait the traps at all? And it was made very clear to us that Washington State forbids the handling of wildlife, so we aren't allowed to touch the traps at all. I guess if they read this they will know that we let a squirrel out of the trap... but I'm willing to take that chance.
Raccoons are super smart. They don't walk willingly into unbaited traps. Raccoons are WAAAAAY smarter than Brittany. This company should be avoided at all costs. I did use the Seattle (Kent... but no one has ever heard of Kent) WA franchise, so maybe other franchises are run better, but I'm not going to call the Boston franchise and have them service me.
Hire someone else besides this terrible company for your pest problems.
And... just for fun: I saw a quote from Tina Fey a couple of months ago where she said "$#*!es get $#*! done". I am a very nice person... until I am lied to and pushed around. But with a devious company like Critter Control, my inner Tina Fey comes out... and I wave the flag proudly. ~~ML