I placed my order on 9/30/2015 and received half of it 3 weeks later. They charge your credit card when the order is placed not shipped. So you are screwed. Their customer service line is busy 24/7. I have tried all hours of the day. I have sent dozens of email with no response. The live chat is a joke and does not work. So unfortunate, as I can't find my product anywhere else. Do not order from this website.