Melinda C.

Know your rights, especially with delayed COVID bills.
I delivered my twins at Banner Estrella in 2020. The stay, care and delivery were amazing. Much better than my experience with Arrowhead with my first. I had to complete a COVID test, as part of their protocols at the time. I went in to the designated well testing site, scheduled by the L&D scheduler, which was at Banner Urgent Care in Sun City West. TWO YEARS later, I received a bill for the "office visit" (which didn't even take place), for a service that should be covered under the Emergency Care Act. I have spoken with my insurance, who informed me that the claim was not submitted as a COVID service. I contacted Banner's billing service, who claimed they were submitting it for review in August. Well, now I receive a notice from their collections agency that my bill, that shouldn't even exist, has gone unpaid. I call Banner's billing service again, to find out the first review was never actually submitted. She informs me they will send notice to the collections agency that the account is on hold. I wait 48 hours, call the collections agency, only to be told that they did not receive any notification of the account being on hold. I have now submitted a dispute with Banner's billing service, my insurance and the collections agency, which has been very time consuming. Needless to say, I am beyond frustrated at this point.

My fiance bought me a roof rack for my FJ for Christmas. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12. 28. 12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2. 6. 13. I will admit the next delay was my fault because I was busy with work and personal things... and I needed a truck to get the package to UPS so it was shipped 2. 19. 13, arrived at their facility 2. 21. 13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam.