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Yes, someone did respond to my DM- significantly after I sent it. I was asked for my email and/or order number. I provided the necessary info and never heard back. So, yes. They responded to me, but what good is it if the response was a request for more information and then never followed up with me after the info was provided? Worthless! Really. I submitted my fraud claim to my bank. It was handled immediately and now it is between Bluefly and my bank. My guess is that Visa will eventually refuse to do business with Bluefly, since my bank expressed there have been multiple complaints regarding this operation. I learned my lesson and will never do business with Bluefly again- and strongly discourage anyone I know to do so. Nothing but a headache and a lot of wasted time!
Update: After the Bluefly representative that responded to my concern on this site (dress returned a month ago and still no refund!) and directed me to DM Bluefly is all talk. I did DM and stil haven't gotten a response to the DM! Still no refund or way to communicate with Bluefly. Though bluefly seems to respond to these reviews, it doesn't seem like there is any action behind them.
Hi Melinda,
Our social team just confirmed they responded to your message on July 13 and asked you to provide them your order number. Please can I ask that you double check?
Ordered a dress and returned it the next day. That was 3 weeks ago and still no refund. Phones are turned off, emails don't get responded to and chat never works. So frustrating! Will turn to Bank of America to put in a fraudulent claim. Luckily I insured it and have the tracking info... the dress arrived there 2 days after I returned it! Stay far away!
Hi Melinda,
I am so sorry to hear about your experience and can understand your frustration. To confirm, our phones are on and operate Mon - Fri 9am - 5pm EST.
Do you mind private messaging us your details, including email address and order number so we can look into this for you?
I look forward to hearing from you.
Melinda C.'s review of Bluefly earned a Very Helpful vote
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These guys sell fake stuff they dont have a phone number... They say they accept returns but they...
Hi Melinda,
I am sorry to hear about your experience. Again, I have confirmed with our Social team they did respond on July 13 and were waiting for your reply. I also note that you emailed our Customer Service team and they confirmed on July 10 that the refund had been processed.
If there is anything else we can help with, please let us know.