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12 Aug 2020- was told our flights from Auck to Brisbane was cancelled and we would get a refund (up to 15 days to process)
9 Sept 2020- was told our refund is still processing (up to 15 days)
23 Oct 2020- was told our refund is still processing waiting on Qantas. Called Qantas they said nothing has come through. Called travelgenio many times and got the phone hung up on me all those times!
19 Jan 2021- told they are waiting for Qantas. I asked for the dates they lodged in for refund they said they dont have that information but the latest lodge was on the 14th Jan 2020 and it will take up to 3 weeks for refund!
So sick of bloody Travelgenio! Our first time booking with them! Will def be our last! Refund our money!
Tip for consumers:
DO NOT BUY TICKETS FROM THEM!
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We must follow airline procedures and this can take some time without, unfortunately, being able from the travel agencies to shorten these deadlines. Once each airline makes the refund, from Travelgenio we will transfer it to the same credit card used during the purchase.