I ordered a 14k belly button ring on 9/1/2020. It was $195. When I received the belly ring it was way smaller then what was advertised. I asked for my money back and they refused. I sent the item back and filed a complaint w the BBB. They kept on refusing to give my money back and said they would make it to my liking. I've been emailing and they keep saying that they put in the request to ship it and I still haven't received anything. I emailed them again to check on the status of my order and they're not responding. They took my $195 and aren't sending my merchandise. Please do NOT do business with Fresh Trends. You will be disappointed.