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1 Review by Mel

Kayak

Kayak

3/28/18

This site is good for finding flights, but I am utterly disappointed in the experience I had purchasing from them. Not only is it sometimes cheaper to book directly with the site, I had a bad experience when I bought tickets for a JetStar flight. Apparently booking with Kayak sometimes directs you to a third party website, which seemed to offer a great deal for the price of the plane ticket, little did I know that it was because they took away the luggage price that is already included in standard JetStar flights. Knowing that the airline included the right to one piece of luggage included in the price I opted out of purchasing extra luggage for the flight. To my considerable surprise checking in at the airport I was told that I had to pay for my luggage and I was tremendously appalled to find out that the price of my luggage was nearly twice the price of the plane ticket!! ( As you may know, paying for luggage at the check in counter is more expensive than pre-booking it). Whatever little amount of money I may have saved booking with Kayak, rather than the airline directly had all gone to waste. There was 3 other people with me that day, and we ended up paying extremely more in luggage fees than the cost of our flight tickets. Around $600 dollar just for luggage. Looking back, I dont even think that the items within my luggage amounted to the cost of the fees. I really cannot recommend booking with Kayak, nor will I ever do so again in the future.

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