I purchased pans from theem with a lifetime guarantee. Three of the six items broke within 2 years so I reached out for replacements and they said they no longer carry the product so they can't do anything but offer a store credit. I asked for a refund... because why would i want to purchase from a site that doesn't hold to its promises? They are refusing. The customer service team has not been helpful and they really don't seem to be trying to help me even though it was a LIFETIME guarantee. I'm really disappointed and don't feel confident at all purchasing from them again. I have recommended this site to friends and family in the past but now I'm telling them it's a terrible brand.