Melanie V.

While we appreciate feedback, we do not agree with your comments. First, the back office is never “down”. Perhaps you had Internet connection issues, antivirus or other security software causing issues, were on a network that didn’t allow the connection, or other issues which aren’t normal for our users. We have stellar support and do not have telephone support nor have ever claimed to have. We have more efficient means of communication to assist you and don’t want users calling and being on hold like what happens when you call most companies. Our response time for support tickets has always been the same and beats industry standards. We respond to every ticket within one business day. We actually answer all tickets before closing support for the day. In reality, we answer most tickets within a few hours. Last, for several years we have offered our very popular and well reviewed Live Chat so you can get live support right in your account and use it as often as you need. Our users love Live Chat and having fast friendly live support anytime they need it without any additional costs, as well as the ability to save chat transcripts. Our support is one of our highest reviewed features by other users.