Melanie S.

So I have had nothing but issues with Wayfair/Joss & Main. I ordered a couch on April 5th, waited over 2 months, had 2 delivery dates that I took off work for and never recieved my couch which ended up being lost by the warehouse. If you would like to read about my predicament with Wayfair/Joss & Main in detail, look for my other review, "COMPLETE WASTE OF TIME AND MONEY". Anyway, I ended up cancelling the item on 6/11/16 where I received an email saying someone would contact on the first business day, which should have been the following Monday. When that didn't happen I called on Wednesday, 6/15/16 about getting my money returned to me. Whoever I spoke with said it would take 3-5 business days to see the refund in my account. Well today is the fifth business day and I have spoken with one Wayfair rep who said she didn't why it hadn't shown up in my bank. I then called my bank and they have no record of any refund, I then spoke with second wayfair rep. According to the second rep my refund wasn't processed until today... So when I called last week nothing was done until I called AGAIN and the first rep was the one to actually process my refund, a week later and then tried to hide that fact that nothing was done last week. I will never do business with Wayfair/Joss & Main again and I recommend that you don't either.

So I have had nothing but issues with Wayfair/Joss & Main. I ordered a couch on April 5th, waited over 2 months, had 2 delivery dates that I took off work for and never recieved my couch which ended up being lost by the warehouse. If you would like to read about my predicament with Wayfair/Joss & Main in detail, look for my other review, "COMPLETE WASTE OF TIME AND MONEY". Anyway, I ended up cancelling the item on 6/11/16 where I received an email saying someone would contact on the first business day, which should have been the following Monday. When that didn't happen I called on Wednesday, 6/15/16 about getting my money returned to me. Whoever I spoke with said it would take 3-5 business days to see the refund in my account. Well today is the fifth business day and I have spoken with one Wayfair rep who said she didn't why it hadn't shown up in my bank. I called my bank and they have no record of any refund, I then spoke with second wayfair rep. According to the second rep my refund wasn't processed until today 6/22/16... So when I called last week nothing was done until I called AGAIN and the first rep was the one to actually process my refund, a week later and then tried to hide that fact that nothing was done last week. I will never do business with Wayfair/Joss & Main again and I recommend that you don't either.