Melanie s.

I placed an order on December 23. The package shipped from Hong Kong to Vancouver within 3 days. However, I have not received any tracking updates since December 26. The package was supposed to be shipped out to a different CITY in a different PROVINCE. I contacted customer service (MIKE) who was not helpful. He told me that the parcel was NOT in Vancouver (when it CLEARLY states in the tracking updates that it has arrived in YVR). He also stated that if I wanted a full refund, I would have to call the shipping company myself. SheIn has the responsibility of ensuring that their customers not only RECEIVE their packages, but that the packages are being shipping to the right CITIES. Extremely disappointed with the customer service. I'm not too sure at this point if I'm ever going to receive my package.