Melanie L.

Just know if you have any type of delay or issues, the customer service is terrible. I had my flight canceled one day and delayed so bad the next day that I missed my connection. Obviously not Vayama's fault, but due to the delays I had a flight from Dublin to Austria that I had purchased separately that I was going to miss. The airline couldn't re-book me on a flight that could get me to Dublin before my flight to Austria (which couldn't be changed because it was part of a group booking for a ski trip). So I called Vayama to see if there was anything they could do to help get me there since they partner with multiple carriers. I understand in the terms and such that they may not be able to have access to that but the customer service person was SO rude and not very sensitive to my situation. She interrupted me twice to say Air Canada was "bluffing" me and that it wasn't Vayama's fault. She said the only thing they could do was offer a full refund on my original ticket and then I could "rebook" with Vayama and pay the difference. I paid $500 for that flight three months ago and to "rebook" a flight out with Vayama same day to get to my destination would cost well over $1,000. I feel like they could have helped me but chose to try and make me pay more $$ instead. I kept asking if there was any way they could help me get to Dublin in time or even fly me straight to Austria and the woman got frustrated with me and even put the phone down. I travel a lot and I try to stay calm because I know it's not the booking agent's fault, but she was beyond rude and just mean. I was already in a stressed state trying to get to my destination for a trip that I'd already invested $1,000s in after being delayed for two days. I would gladly pay a couple extra hundred dollars in the future to never deal with this company again.