Melanie G.

I purchased 2 Predire Paris Moroccan Liquid Gold Vitamin C & E Booster Serum Treatments from Gilt after falling in love with the real product. I gave one as a gift and kept one for myself. When the product arrived I ordered 4 more before I opened the original one that I kept. When I opened the one I kept I was appalled to find that it was not the same color, same consistency, same smell as the real Moroccan Liquid Gold. I still had some of my real product and could compare them. I realized that the bottle looked different and also had no serial number on it. I contacted Gilt and requested that they replace the 6 bottles I've purchased with the real stuff. They advised they don't have real ones to replace them with. I looked online and they are still advertising the product knowing that it is not real. God only knows how many of these and other fake Predire' Paris items have been sold.

They offered to send me a return tag for a refund. I have returned the product and they only credited me for 1 and it wasn't a refund like promised. I called them today and they have noted the account that I want a full refund and not a credit to them. I was advised that it will be another 7-8 days before I get a response and there is a restocking fee that I will be charge. I immediately requested an escalation because I shouldn't be charged anything to return fake product.