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Melanie E.

Contributor Level

Total Points
115

1 Review by Melanie

  • JJ's House

9/23/17

I'm a genuine UK buyer and in no way affiliated with www.jjshouse.com. My daughter showed me a dress on this site which is based in China.

To see the colours and quality properly, I ordered two fabric swatches; silver and grey steel. They arrived within the week. Seeing the shades in the different materials changed my original choice of dress and colour.

In the end, I settled on steel grey. I ordered the Sheath/Column Scoop Neck Knee-Length Chiffon Lace Mother of the Bride Dress With Beading and paid on 7 September satisfied that as long as JJ's house could deliver on their promise of quality and craftsmanship, all would be well. I measured and remeasured my stats and paid the extra for custom-sized dress.

Then I read the bad reviews. Not the 5 stars ones only allowed on their website. Sitejabber and Trustpilot put the fear in me that I had just thrown away £156. I was fully prepared to be disappointed.

With regard to he order process, I was kept informed of the progress of my order by email and given a tracking number when it was shipped.
The delivery company was JCEX, Chinese also and Yodel at the UK end. I was aware by this time that I may be charged for customs costs. In some cases I read that people were being billed the same cost of their dress depending on their location. Having said that, I was not charged any customs fee and the dress was delivered on 20th September, thirteen days after ordering it.
The dress was packaged in a box and plastic zip bag. It was packed inside out. On first appearance it looked way too big - like a UK 12 (whereas I am between an 8-10 with off-the-peg clothing.)
However, it fits like a glove, almost. The sleeves are a bit wide but I could have them adjusted. The custom size did not include arm width so maybe it is worth adding this measurement to your special instructions. It feels heavy, as in not lightweight cheap material. It is not see through, which I was worried about. Even the built-in bra fits. The beading and lace is lovely. It needs a press although it is not overly creased. I'm no dressmaker but I am not disappointed in the appearance of the dress. The stitching is intact and finished off on the outside, but there are loose threads on the inside and inside the linings. The skirt is double lined. There doesn't appear to be any beading missing and the lace work looks lovely. I was concerned that the rah-rah style skirt would not sit right but it is absolutely fine. My daughter likes it too and it's for her wedding.
My experience with JJ's House was mainly all positive but I have learned this:

BUY the swatches because for each type of material (chiffon, taffeta, satin, Charmeuse) the shades vary quite a lot. Unfortunately the swatches didn't include the two materials of the dress I liked; lace and tulle, so I would advise you CHECK before you buy the swatches, whether they are available in the fabric you want - they're quick to respond to pre-sale questions but you need to be specific.

INDEPENDENT REVIEWS: check before you purchase!

The notification of CUSTOMS CHARGES isn't clearly highlighted on the sale pages or confirming email, so that's an unexpected potential additional expense to consider when ordering. The T&Cs don't provide any estimate of charges and asks you to check with your local customs office.

The main advice I'd give for buying from JJ's House is to buy a CUSTOM-SIZED dress. If you buy a standard size be prepared for it not to fit and not be able to claim a full refund. It's worth the extra £16.
MEASURE and RE-MEASURE your stats (in morning and evening to be absolutely sure that bloating will not be a factor!) and watch the 'how to take your measurements video' which I watched twice.

Tip for consumers:
Read the refund policy and only buy custom made.

Service
Value
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Melanie Has Earned 35 Votes

Melanie E.'s review of JJ's House earned 35 Very Helpful votes

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