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melanie b.

Contributor Level

Total Points
83

1 Review by melanie

  • Scentmall.net

12/29/10

I ordered two bottles of perfume from this site and received nothing for ten days. When I tried to email them my email was returned as 'postmaster failed'. I eventually received two bottles of Dior Addict which is not what I ordered. I notice from this forum that I am not alone in this scam. I purchased the goods with a credit card but Scentmall gave me a discount so that the total payable was just under £100. This means that my credit card company will not take responsibility for the purchase which they are obliged to do under Section 75 of the Consumer Credit Act if the purchase price is more than £100. I believe that Scentmall reduced the price so that they would not be chased by the credit card company. I have complained to econsumer.Gov, BBC Watchdog and Trading standards. This company should be banned from trading. There are many complaints about them on this site and also trustpilot.co.uk. The company is based in Bulgaria but you do not find this out until you get your order confirmation. Bulgaria is now in the EU so it should be possible under EU law to close this business down. They previously traded as Scentmall.co.uk.

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Wish i had read it before i ordered.

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3/9/11

** SCAM ** SCAM ** SCAM ** SCAM ** ** ** do not order from this site ** **