Right first of all "the online chat" is useless, whom do they get to do this, obviously from my experience a bunch of frightened $#*! that can't deal with customers whom they initially pissed off. I have spoke to no fewer than 6 of target's employees who can't make a decision to do a poo let alone take care of a customer. Calling them on the phone is less painful but these people have no clue as to how much time they waste. What a bunch of wasters. And they won't improve either! Stay away!