Meg S.

I made a purchase online last week that hasn't shipped. Their web site says they're waiting for pick up. The USPS web site says they're waiting for the package. "Ben" doesn't speak English very well, refused to do anything to track the package, and refused to let me speak to a supervisor when I requested it at least 5 times. First I would have to call back to speak to a supervisor, then they would have to call me back, then they were all in a meeting. I told him since they had the package and he couldn't tell me where it was, that I wanted the order cancelled. He refused. Don't bother, they'll steal your money and not deliver what you ordered. I sent an email to the web site, hoping for better results. Nothing about this is okay. If Amazon can put me on hold to contact the post office and find out where a package is, then have it delivered within 15 minutes, surely Forever 21 can put me on hold to place a phone call.

Please hire some customer service representatives that speak English and won't bore you with details about how they've been doing this for 2 years and are great at their job. So great they can't offer a basic level of customer service without telling paying customers that they're being unreasonable when asking where their orders are. Not okay!

Update: My order was placed on Thursday April 4, the shipping label was created on Saturday April 6, but Forever21 didn't give the package to the post office until Wednesday April 10. I fail to understand the delay. No one could explain it to me, and no one would let me speak with a supervisor. This is a recurring theme with Forever21. Don't bother ordering online. If you see something you absolutely must have, buy it in the store or pass on it. The only nice quality pieces are branded items. I've never had a problem in the store, all the employees at my local Forever 21 are very nice.