Meg L.

So I didn't read the reviews because my order was actually something my mother-in-law requested as a Christmas present. I placed my order on November 27th. On December 10th, I still hadn't received it despite it saying it was in transit. So I called and someone apologized and said they would make sure I received it the next business day. Well, it's now December 13th and still no order. I used the live chat feature and Sheenel was a joke. She quite literally took 11 minutes to respond to one of my questions and the whole live chat took over 45 minutes. She said she couldn't tell me when my order would get there but it would possibly be two weeks. I asked her to refund my shipping and she refused, saying they were shipping it to me. I asked if she can understand by frustration for paying $9 to ship something that I still haven't received, let alone in the time promised, and she just kept reiterating herself that they wouldn't refund it. I'm off to find a new Christmas present because I have the feeling this order is never coming.