I haven't had many issues where I've had to engage/experience their customer service but Zara's processes are impeccably run. The online ordering system, speed of order processing and providing tracking is insane... not to mention delivery usually takes 2-3 days at most depending on if there's a sale and things are backlogged. Returns are QUICK EASY AND ON YOUR PHONE... you dont even need to worry about losing a receipt. KUDOS. AWESOME company. The only downside is my size fluctuates whereas stores like Lulu Lemon I am consistently the same size in pants and shirts.