My experience with them was excellent. I had ordered a deal that somehow came through twice when I only wanted one (a number of ways this can happen). I was able to get through to customer service immediately, and they refunded my money not only without hassle, but Steven was also quite friendly! I'd use this company again without hesitation. I know that some people try to get refunds long after a deal has expired, sometimes customer service responses go to spam folders, etc, so be open minded when reading other reviews as I think they can be misleading. The deal I got was amazing, and the customer service was as well.