I've ordered from Cuddledown several times. They have a good product but their practices and customer service are dishonest and frustrating. I ordered a duvet cover on 10/23 and decided to order the matching sheets and pillow cases on 10/24. That's when I found out that the duvet cover was on backorder until mid December. The pillow cases are also on backorder. From past experience and from the comments here I'm concerned that I'll get stuck with sheets and no duvet or pillowcases. For what these products cost we should be getting top notch service, instead you have to deal with their terrible service and deal with people you can't understand AND who don't understand you. Repeating the order number 3 times is just plain nonsense.