Megan S.

I have to be on crutches for 6 weeks, so I wanted to snaz them up a bit. Crutcheze had tons of cute skins that were inexpensive as well as tons of other accessories for people in crutches, walkers, wheelchairs, or using canes. After I placed my order I found that it was going to arrive while I was on vacation so I wrote an email to customer service asking if I could change my shipping option to overnight or to change the shipping address.
Within 20 minutes of sending my email, a SUPER nice customer service lady called with tons of options on how to fix something that was really not their problem. She even offered to send me another of my order to the place where I would be and trust me to just return the order being sent to my home... she wasn't going to charge me anything extra.
Also, did I mention that they had my order processed and shipped within 2 hours of placing the order? These guys are great, terrific customer service!

This site has great prices on all kinds of titles and they ship free to many places all over the world. Great concept! However I ordered from them recently and while they charged my credit card, I never received an order number or confirmation email. I have sent a few inquiries to their customer service and gotten no response. I'll give them a few more days to contact me since they are a UK company, but in the future I think I'll stick with Amazon or something.

Don't order from these people! They have really great stuff and it is all pretty cheap, so I have ordered from them before and have never had a good experience, although mine weren't as bad a some. First, they are always out of stock on all of the "good" stuff. They also charge a ridiculous amount in shipping, sometimes equal to the amount of your order and it takes forever to process and ship. Next, all of their items are terrible quality. Shoes that I ordered from them broke after wearing them twice, sweaters that I ordered are see through because the material is so cheap, jewelry looks nothing like it did on the website-I could have made it myself! And finally, they do not respond to complaints, exchange or refund easily, and their customer service is a joke. Save your money and STAY AWAY!